Returns & Exchanges
At Bridal Dr. Denim Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items are non-returnable and non-exchangeable, as outlined below.
Non-Returnable & Non-Exchangeable Items
Based on our website menu and product offerings, the following items are non-returnable and non-exchangeable:
- Bridal Accessories
- Bridal Shoes
- Exclusive Bridal Items
Return & Exchange Process
To initiate a return or exchange, please follow these steps:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request.
- Receive Instructions: We will provide you with detailed instructions on how to return your item, including the return address.
- Package Your Item: Securely package the item in its original packaging, including all tags and labels.
- Ship Your Item: Send the package to the provided address using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer.
- Confirmation: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once we receive and process your returned item. Please note that exchanges are subject to availability.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Email Body:
Dear Bridal Dr. Denim Store Team,
I would like to request a return/exchange for my recent order (#12345). Below are the details:
- Item Name: [Insert Item Name]
- Reason for Return/Exchange: [Insert Reason]
- Preferred Action: [Refund/Exchange]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions or need further assistance, please don’t hesitate to contact us at [email protected] or call us at [Insert Phone Number].
Thank you for shopping with Bridal Dr. Denim Store. We appreciate your trust and are committed to providing you with a seamless shopping experience.